Shipping & Returns
Everything you need to know about delivery, returns, and our 30-day satisfaction guarantee — plain and simple.
30-Day Satisfaction Guarantee
We are confident you will love PureLux Nutrition products. If for any reason you are not completely satisfied within 30 days of purchase, we will give you a full refund — no questions asked. Full refund on any opened or unopened product. No restocking fees. Simply contact our support team and we will handle the rest. Refunds are processed within 5-7 business days.
Shipping
| Method | Cost | Delivery Time | Applies To |
|---|---|---|---|
| Standard | $4.99 | 5-7 business days | Orders under $75 |
| Free Standard | Free | 5-7 business days | Orders $75+ |
| Expedited | $14.99 | 2-3 business days | All orders |
| Overnight | $29.99 | Next business day | Orders placed by 12pm EST |
Processing Time
Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information as soon as your package ships.
International Shipping
We ship to 30+ countries. Rates calculated at checkout. Delivery in 7-14 business days. Customs duties are the responsibility of the recipient.
Tracking & Support
Track your order anytime via the link in your confirmation email. For questions, reach us at dawn@pureluxnutrition.com.
Returns
How It Works
- Reach Out — Email dawn@pureluxnutrition.com with your order number and the items you would like to return. We respond within 24 hours.
- Ship It Back — We will provide return instructions. Please note that return shipping costs are the responsibility of the customer, except in cases of damaged or incorrectly shipped items.
- Get Refunded — Once we receive the package, your refund is processed in 5-7 business days back to your original payment method.
Returns Policy at a Glance
- 30-day return window — From the date of delivery
- Opened products accepted — We stand behind everything we make
- Return shipping — Customer is responsible for return shipping costs on standard returns
- Full refund, no restocking fees — No hidden charges on the refund amount
- Subscription flexibility — Modify, skip, or cancel anytime
Frequently Asked Questions
How do I start a return?
Simply email our support team at dawn@pureluxnutrition.com with your order number and the items you would like to return. We will send you return instructions within 24 hours. Please note that return shipping costs are the responsibility of the customer for standard returns.
Can I return opened products?
Yes — absolutely. We stand behind every product 100%. If you tried something and it was not for you, send back whatever is left (even an empty bottle is fine) and we will refund your full purchase price.
How long do refunds take?
Once we receive your return package at our warehouse, refunds are processed within 5-7 business days. You will receive an email confirmation as soon as the refund is initiated.
Do you ship internationally?
Yes! We ship to over 30 countries, including Canada, the UK, Australia, most of Europe, and select regions in Asia. International shipping rates are calculated at checkout based on your location and order weight. Delivery typically takes 7-14 business days. Customs duties and import taxes vary by country and are the responsibility of the recipient.
What if my package is lost or damaged?
If your order arrives damaged or goes missing in transit, contact us within 7 days of the expected delivery date and we will send a replacement immediately at no cost to you. In cases of damaged or incorrectly shipped items, we will provide a prepaid return label at no charge.
Can I change or cancel my order?
Orders are processed quickly, but we will do our best to accommodate changes. Reach out within 2 hours of placing your order for the best chance of modifying or canceling it. After that, our standard return policy applies.
Do you offer exchanges?
We do not offer direct exchanges, but you are welcome to return your original item for a full refund and place a new order for the product you want. This is actually faster for you since the replacement ships immediately rather than waiting for the return to arrive.
What about subscription orders?
You can modify, skip, or cancel your subscription anytime through your account page. Subscription orders ship free regardless of order value. Returns on subscription items follow the same 30-day satisfaction guarantee as one-time purchases.
Need Help With Your Order?
Our customer care team is available Monday through Friday, 9am-6pm EST. We typically respond within a few hours.